If your VACU card is lost or stolen, turn it off in the Manage Your Card section of online banking and call to report it immediately.įor your convenience, always try to have another payment option available to you in case a card doesn't work, such as another card, cash or check.Virginia Credit Union cardholders have $0 liability for unauthorized purchases. Review account statements carefully for any unauthorized charges and report any suspicious activity.Alert us immediately if you see any suspicious transactions. Monitor your accounts regularly. Use services like online banking , Mobile Banking & QuikLine to review your accounts at anytime and as often as you like.Ensure no one sees your PIN when you enter it. Protect your Personal Identification Number (PIN).Memorize your PINs, and don't write them down or share them with others.Do not send your card number through unsecure email or give it out over the phone unless you initiated the call. Protect your card numbers to the extent possible.Here are steps that cardholders should also take to reduce the potential for card fraud. Virginia Credit Union has 24-hour fraud detection processes and other tools to help guard against card fraud when transactions are presented for authorization.
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